3 Awesome Attributes for Leaders

Happy Tuesday!  Today’s is an awesome day!  Isn’t it!?

Recently, I was talking with some colleagues about leader behaviors.  When I asked what attributes they valued the most, I found their responses intriguing.  Not surprising, but interesting.

While there are certainly many important attributes that are critical to a leader’s success, the three we pared it down to were well worthy of a mention.  A leader that does these three well will find themselves in a good place with their teams and colleagues.

What were they?

#1:  ACCESSIBILITY – People want access to their leaders.  This takes different forms depending upon the roles.  Good leaders are characterized by utilizing the “open door” mentality. This doesn’t mean that people can demand any specific time and or amount of time from their leaders, but it does mean that their leaders are available to them within reason.  It also means that team members feel comfortable knowing that their leader will be there for them when it really counts and that they will spend an appropriate amount of time addressing their needs and/or issues. 

Leader Actions:  For you leaders (again) your actions may vary by your role and circumstances, however, the key is ensuring that you set the expectations and ground rules for what accessibility looks like.  It could be, “I hold open office hours MWF from 8-10am”.  Or weekly recurring meetings with direct reports.  Or allow unscheduled in-person drive-bys.  Or quick response via email, text, IM, or whatever medium.  The key?  Make sure your people know how they can access you.

#2:  APPROACHABILITY – People want their leaders to be friendly, cordial, easy to talk to, and open to what they have to say.  This isn’t the same as accessible.  Just because you’re door’s open doesn’t mean that people will walk through.  They need to feel like it’s okay to walk through.  Unfortunately, I’ve actually heard someone say, “I’m not their friend, I’m their boss.”  Clearly this person misses the point.  It’s not so much about being BFFs as much as it is about people feeling like you’re open and engaged.  Approachability leads to greater communication, greater engagement, and greater morale.

Leader Actions:  The number one action you can take to be more approachable is to LISTEN.  Active listening tells people that you’re interested in what they have to   say.  Ask good follow up questions.  Mind your body posture and non-verbal cues – make sure they are sending the signal that you are invested in the person that is talking.  Don’t clock watch.  Be in the moment with that team member. Don’t be immediately dismissive of their ideas. Listen.  Don’t always be so serious.  Praise in public.  One of my favorite leaders always saidDon’t give some of the credit away, give it ALL away.   Smile and laugh WITH your team.

#3:  AUTHENTICTY – The most important attribute that people wanted from their leaders is for them to just be the ‘real deal’.  People have an uncanny way of seeing through facades – they may not always see it directly, but they can feel it.  They can tell when you’re not being yourself.  Even when well intentioned, not being yourself comes across as fake, disingenuous, and untrustworthy.   People want their leaders to be genuine and natural.  Trust is an earned relationship and one that works both ways.  Authenticity is a key to building a trusting relationship.

Leaders Actions:  Simply put – Be yourself.  Be real.  Be genuine.  Don’t put on fronts and facades.  Don’t make yourself out to be something you’re not.  Be a straight shooter and honest with others but always in a respectful manner.  Serve others.  Be humble.

Again, while there are many more attributes that are useful and necessary – these three felt right on spot.  And not just for formal leaders – but for the informal leaders as well.

Especially now, when the business environment is swirling with change, people need to anchor on their leaders.  And they need their leaders to be accessible, approachable, and authentic.

What leadership attributes to you see as critical?

4 Business Lessons from Girls’ Softball

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I am (usually) the first to admit when I am wrong…

…and I had one of those moments very recently.

Stick with me here while I set this up.

This last weekend, my 11 year-old niece played in one of the USSSA girls’ fast-pitch softball World Series tournaments.  My family and I packed up and drove to the tournament to cheer her on.   And while I am always happy to see my niece play and spend time with the family, I must admit – in the interest of full transparency – I wasn’t that excited about watching young girls play softball ALL SATURDAY LONG.  It’s not that I’m down on girls’ softball – it’s just that I couldn’t see myself spending ALL DAY there.

Fortunately for me – my ignorance didn’t get in the way of me witnessing something truly great!

Let me lay this out for you quickly and simply.

My niece’s team played a total of thirteen 90+ minute games in this tournament, six of which were on Saturday alone.  In this double-elimination set up, they found themselves fighting through the loser’s bracket after an early loss.  The 12-girl team also found themselves down one pitcher due to injury.  Consequently, they played the entire tournament with only two pitchers,  one of whom was my niece, Destiny.

NOW at this point in the story – let me tell you that if you’ve ever thought that young girls’ sports aren’t exciting – take it from me.  You’re wrong.  I was.  And I’m not too big to admit it. To say that this experience was humbling would be an understatement.

First, it completely terrifies me how fast an 11-year-old girl can pitch a softball – underhand.

Second, these girls that are 4-foot-nothing can HIT! …and field!  (For those of you unfamiliar with softball/baseball terms I simply said “they can play!”)

I was in complete awe of the skill at this age.  The most shocking thing, however, was that they just kept going and going – pitch after pitch – play after play – game after game.  Most adults I know would have wimped out long before these girls did.

The six back to back Saturday games spanned 14 hours in temperatures that had a heat index of around 100⁰F.

I found myself cheering on each individual player much like I would my favorite professional or collegiate athletes.  Listening to their parents – I was drawn in to their personal stories, which made it more fun.  It was like watching (a very long) awesome lifetime movie unfold before my eyes.

Throughout the tournament, these girls scored a total of 123 runs while only allowing 33.  Wow!

Their hard work paid off! In the end, they found themselves in the championship game.  The only trouble was that they were going to have to beat the other team twice in a row to clinch the championship title (because of the double elimination rule), but the other team would only have to beat them once.

As they went head to head, Destiny’s team blew the other team away in the first game.  They carried that momentum into game two – and were up 6-0 at the end of the third inning.  Unfortunately, the girls were worn out (as you had to play more games in the losers’ bracket) and the other team made a late rally in the final innings to beat them.

They left the tournament in second place as far as the USSSA was concerned.  But in my heart and the hearts of the parents and family – they are champions!

Proud Uncle Side Note:  My niece won the MVP Pitching award for best tournament pitcher.  I’m so proud! 🙂

So what does this have to do with business?

Tons.  Here are FOUR KEY LESSONS I walked away with.

ONE:  Cheer on your teammates…even when they make mistakes.  While I witnessed several great plays throughout the game, I also observed a host of errors too.  Nobody’s perfect. But whether success or failure – the girls were the first to genuinely cheer each other on – time and time again.  They clearly had each other’s backs and continually lifted each other’s spirits.

 Business Application:  How do you encourage your teammates?  In the workplace, our teammates need us to genuinely cheer them on.  Lift them up.  Encourage their efforts.  Share in their successes.  And help them get past their failures quickly.  They need us to have their back – and vice versa.

TWO:  Don’t judge a book by its cover.  The second base player that they affectionately referred to as ‘Tic-Tac’ was of course the shortest and youngest on the team.  The first time I saw her step up to bat I thought, “oh boy – this isn’t going to be good” and even looked away.  And then I heard that solid ‘crack’!  You know – the sound when the bat connects perfectly with the ball.  I whipped my head around to see the ball flying into deep right field.  I was in shock.  As I watched Tic-Tac for the rest of the series – I discovered that she was a softball monster!  She was a regular deep hitter, fielded the ball superbly, and caught several fly balls on the run.  I certainly misjudged her.

Business Application:  How do you learn about others?  We judge people we don’t really know all of the time.  Sometimes it’s by brief first impressions, other’s opinions, or just general assumptions we make about them.  However, I challenge you not to succumb to an uninformed opinion.  Get to know people for who they are, the true capabilities they possess, and the experiences and knowledge they can share.  Who knows – you may have a power player on your hands and you don’t even know it.

THREE:  There’s no crying in softball!  Oh wait – yes there is!  I saw it. BUT – through tears of frustration, exhaustion, and sometimes pain, I watched these 10-11 year old girls fight on.  It was inspiring! In the very last game – after pitching all day – my niece stood on the pitchers’ mound in the final innings.  She was brought in to relieve her worn-out partner.  And as tears streamed down her face from being exhausted herself, she kept throwing pitch after pitch.  Talk about digging deep!  It was a testament to sheer determination of will that all of these girls continued on.

Business Application:  How strong is your resolve? Perseverance is critical to accomplishing any great task, especially when you’re up against tough odds.  When it gets tough, double down on your resolve.  It is these moments that define individuals and teams.

FOUR:  Always be a good sport.  One of the things I was most impressed with was that the girls exhibited what I would call stellar sportsmanship.  Every time someone was hurt (on either team) the girls took a knee immediately out of respect.  At the end of every game – win or lose – the girls would meet the other team at the pitcher’s mound join hands and pray together.  They always congratulated the other team.  And in the final championship game – they showed their grace as they cheered the other team on as they received their first place award.

Business Application:  How do you demonstrate business sportsmanship?   One of my favorite life lessons You can’t always control what happens to you (even when you try your best), but you can control your own reaction to it.  Business sportsmanship is displayed through our attitudes, integrity, and ethical/moral behavior.  Always choose the higher road – regardless of what happens to you.

Sports always provides great parallels for business.  There were actually several more lessons from this day that would be business applicable.  But beyond the four I shared above, I want to call out my own very personal learning with which I started the story – don’t knock it until you try it.  I was clearly wrong about girls’ softball.  It is pretty awesome!

The thing that caught my attention through all of this and that should catch yours is that these lessons came from the behaviors displayed by a group of strong and determined young ladies.  They certainly set the bar high for us adults.  And if they can do it, we can do it!

What business lessons have you learned from kids’ activities?

Don’t assume they know. Tell them!

SuppotDon’t you just love it when you can see the lightbulb come on in others?

Recently, I had a conversation with one of our senior leaders and they were talking extensively about servant leadership and the importance of it in our business.  As I then sat through several meetings after that, I was very keen in my observations of those leading and participating.   

What did I see?  That we need more servant leadership.  We need to lose the egos and practice some humility.  We need to stop working in silos.  We need to be inclusive of other perspectives.  We need to be respectful of people’s time and opinions.  We need to champion and challenge each other.  We need to get away from what’s most important to ME and put others and the good of the organization first.  We need people to realize that ‘how’ we get there is just as important as getting there (if not more so).

In listening to Walmart CEO, Mike Duke, over the last few years he has been very clear that servant leadership is an attribute and behavior expected from our leaders at all levels.  So why is it that this message isn’t always filtering down or demonstrated? 

Then I remembered one of Tim Yatsko’s (EVP @Walmart) favorite Don Soderquist (former COO @Walmart) quotes, “Don’t assume they know.  Tell them.”  While this is a paraphrase and Don was referring to Integrity – I think the theme of the message is equally relevant here.  Maybe their leaders, mentors, and peers aren’t telling them.  Or holding them accountable to it.

So, I am telling you.   Be a good servant leader. 🙂

If you become known for this throughout your organization, I guarantee you that your career will blossom and flourish.

Servant Leadership is one of those topics that should be a regular course of conversation, because it’s important!  And not just at work, but in life in general.  It’s not something that we turn on and off.  It’s something that permeates who you are and is reflected in your thoughts, words, and actions.   

I realize that we all have different aspirations, styles and ambitions in life, but my personal experiences have led me to the truth that I am most fulfilled and accomplish the most when I am able to help or serve others.

If servant leadership is a new concept to you or is something you don’t understand, feel free to reach out to me, your mentors, or your leaders and inquire.  This is one of those “journey” things.  We all have to start somewhere.  Once we start, we find that there is always more to learn.  And the people that care about your growth and development should be happy to help you on your journey.  🙂

Special note for leaders:  Teach.  Teach servant leadership.  In your words.  In your actions. Talk to your teams about it. Don’t assume they know.  Expect it from the leaders on your team, whether up-and-coming or seasoned.  Hold them accountable to it.  Teach them to teach it.  If you want to leave a mighty legacy – invest this in others.

 If you take anything away  – let it be this –>   Be a good servant leader. 

 How do you demonstrate good servant leadership?

The Illusion of Effectiveness

magician-dove-hat-101206-02In our careers, there are common roads we all must travel.  Some of those roads are rougher than others.  Some are littered with pot holes and speed bumps.  One of those rougher roads is making the transition from doingbeing a high potential individual contributorto leadingmotivating others to perform at their best. 

Whether we like it or not, our role changes as we progress in seniority from being “one of the team” that performs tasks, to being the leader that get things done through others and then finally to a senior leader that gets things done through multiple layers of others. 

The challenge we often face is that throughout our early professional roles, we’re rewarded for our effectiveness as doers, and when we achieve a more senior position we often assume that our effectiveness as leaders will rely upon the same behaviors that have fueled our success up to that point. 

This can lead to the illusion of effectiveness

I think I am more effective and successful because I am ‘getting stuff done’.  Thus the illusion.  The reality is that we live in a world where we are required to churn out more with less.  If we continue to try to leverage the same skills that got us here, we’ll find ourselves being a high paid individual contributor that works around the clock to churn out “more”. 

The further reality is that this not only limits our capacity and potential, but it limits the capacity and potential of the talent that is entrusted to us.  If we always “do it ourselves”, our people never learn, experience, and grow – which is not good for us, for them, or the organization.  Success hinges on being able to effectively delegate and entrust our teams and the teams around us to deliver.

In our journey to become great leaders, we should all take a minute to evaluate ourselves and identify where we are personally doing, when we should be doing (well) through others.  

Below are 6 tips to help keep you out of the business of ‘doing’:

ONE:  Evaluate where you have to compensate for others on your team.  Then address it.  Get to the core of the issue, develop them, and get past it.  Continuing to compensate means that you are working at a level or two from where the company expects you to be.

TWO:  Evaluate your to-do list each day.   Ask yourself if the tasks are things you should be doing or things you should be teaching your team to do.  If it’s the latter – teach them.

THREE:  Entrust others with important opportunities.  There is a difference between delegating and entrusting.  Entrust is a key word in delegating:  It means that you care about the results of what you delegate, and you’re willing to provide the support needed to help the team member achieve those results.  Our job as leaders is to build future leaders, which means that sometimes you have to take a risk so that they can learn. 

FOUR:  Empower your team.  To empower your associates is to do three actions:

  • Give associates the freedom to get a job done (no breathing down their necks).
  • Provide associates with the right level of support to get the job done well, including information, training, resources, and so on.
  • Hold associates accountable to produce the outcomes needed.

All three actions work together as part of the process. Thus, when you delegate effectively, you empower your team.

FIVE:   Identify mentors and trusted leaders that lead well and ask them for input as you develop your leadership style. Ask them how they avoid the pitfall of being an individual contributor when they should be leading. Tip:  Most leaders love to teach / give advice, so just ask. 

SIX:  Copter down, but don’t forget to copter back up.  There will always be times when you need to roll up your sleeves and jump in to help get things done.  You may find yourself in a position where there is no choice but to be an individual contributor.  It’s the nature of our culture. The danger is that if taken to an extreme, the person becomes so involved in doing things the old way that they neglect the leadership aspects of their role.  Make sure that if you dive down, you pull yourself back up and don’t stay mired in individual contributor mode.

The benefits of getting it right –

Think about the leaders you know who lead well and trust, teach and train the team to do their jobs.  One of the common things I’ve noticed about these stronger leaders is that they are generally more available.  Because they are not personally driving each initiative, they typically don’t have to fill their calendars with endless meetings week after week.  They trust their team to attend the regular project meetings and insert themselves when there are broader decisions to be made.  This is a good “gut check” for any of us.  Are we available on regular basis throughout the week to spend time with our teams teaching and guiding?

On your leadership journey, continue to evaluate and push yourself to lead at the correct level.  Empower your team to drive initiatives and be available to teach / train as necessary.

The illusion of effectiveness distorts reality but if we are intentional in our leadership approach, we can unlock our potential, our team’s potential, and lead well.

 Question:  What tasks or projects are you doing now that should be driven by your team? 

“Hold on Tight” Customer Service

Pay Attention!

You can learn anything, anywhere, anytime, but you have to be paying attention.  Case in point.

I was on a whirlwind trip this last week and found myself at Phoenix Sky Harbor International Airport with my team. 

We had just dropped off the rental car and caught a rental car bus over to the terminal.  Once we were inside the terminal, I got that sinking feeling in my stomach when I realized that I didn’t have my backpack with me, which also meant that I didn’t have my wallet, ID, etc.  It was in the bus!  I left my carry-on bag with one of my peers and took off running back to the parking area to see if the bus was still there.

It was.  I ran across the street and jumped on the empty bus and looked around frantically.  No backpack.  I ran to the front of the bus only to realize it was a different bus driver.  Which meant – it was a different bus.

Clearly seeing that I was only slightly panicked, he asked me how he could help.  I quickly explained that my backpack was on board the bus that was just here before him.  He asked me if I had told anyone.  I replied, “I’m telling you.” Again, slightly panicked.

Without batting an eye, he said, “Hold on tight.  I think I can catch him.”  And with that, he shut the doors, put it in drive and took off. I stood behind him and grabbed the overhead bar for support.  For a brief moment, it reminded me of something out of a movie and expected dramatic theme music to start playing.  In case you’re wondering – we were the only ones on the bus.

As we sped past the departure drop off area, he grabbed the mic to his radio and started calling for his dispatch and the other bus.  While dispatch replied, the other bus didn’t answer.  Dispatch then began calling for the other bus, but still no reply.

Then we came to a fork in the road.  He asked me a quick question about whether or not there were passengers for other terminals on our bus.  My “I don’t know” response didn’t help.  But that was okay, because he replied, “Okay…then if I were him, I’d go this way.”  And he jerked the bus to the right.  Up and around the terminal we went.

As we leveled out in the arrival area, we approached a line of buses.  He said, “I believe this is your bus.” and pointed to the one directly in front.  As I jumped off his bus, he said, “I’ll wait here.”  I shouted my thanks as I ran to the bus in front.

I leaped on to the bus in front to discover my backpack sitting there all by its lonesome.  I startled my old driver as I let out a triumphant “Yes!”  He asked me if he could help me.  I told him that I had left my backpack, but everything was okay now.  I’m sure I left him a little baffled as to what had just happened and how I got there.

I climbed off the bus and held up my bag to the awesome driver to show success.  He gave me a smile, a wave, and then drove off.  I waved my thanks to him.

As I walked back to my party, I couldn’t help but think how great of customer service this driver displayed.  He didn’t have to help me.  I’m sure it wasn’t in his job description.  But he did it nonetheless.

Besides not leaving my bag on the rental car bus, here are 3 things I learned that day about exceeding expectations with a “hold on tight” level of customer service.

  1. 1.      Take Immediate Action – when a customer presents you with a crisis or problem they expect you to deal with it – don’t wait You can be anyone’s superhero.  Don’t pass the problem off to someone else.  Take ownership.  You’re action shows them that you are committed to solving their issue.  It shows that you are committed to them
  2. 2.      Include Others – if you don’t know how to solve a customer’s problem or need help – get it Use the resources available to you to find the right people or incorporate others in to the solution.  Leverage them to help. 
  3. 3.      See It Through – Once on the path to solving an issue – see it through to the end.  Like the driver said to me when he found my bus, “I’ll wait here”.   He did this to make sure that what he did solved my problem.  If it hadn’t, I imagine we would have been off on another adventure.  Even if you do pass it to someone else – follow up.

Exceeding a customer’s expectations doesn’t happen by accident.  It takes action.  Take every opportunity to go above and beyond!  There were so many examples of this in my story.  From the initial “hold on tight” all the way through to the “I’ll wait here”. 

I don’t know the name of my driver, but I’ll always remember the impact he made on me by providing awesome customer service!  And this is what we should want for our customers – to remember us and our company this way.

Be known for providing awesome customer service.  And as leaders, be known for teaching awesome customer service!

What “hold on tight” customer service have you provided lately?

Retweet: Three Words That Will Transform Your Career

Today we’re going to take a little different spin.  

Personally and professionally, I find a lot of value in LinkedIn.  I love seeing what kinds of articles people post.  Yesterday, I came across a quick read by Bruce Kasanoff (entrepreneur, writer, speaker) that really has a great message that we need to remember and act on (often).  As it’s short and to the point, I will post the entire article below or you can click on the link here to access it on LinkedIn.  Enjoy!

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Three Words That Will Transform Your Career

Every time you encounter another person, think: help this person. It’s not altruistic. Nothing else can so quickly supercharge your career and improve the quality of your life.

When you walk into Starbucks for a coffee, think help this person about the barista who serves you. Instead of being frustrated that he isn’t moving fast enough, see if you can make him smile. Better yet, tell him to keep the change.

When the phone rings on a busy day, don’t get frustrated by the interruption. Think help this person while you answer the phone. Doing so will change your demeanor, your thought process, and the entire interaction.

If you have a subordinate who isn’t pulling her weight, instead of criticizing her, every time you see her think help this person. This doesn’t mean let her slide, or ignore her shortcomings. It means help her either improve her skills or find a position better suited to her strengths. But don’t just brush her aside; really help her.

But wait a minute – I know what some of you are thinking. What about the people who take credit for other people’s work? What about the rich and powerful who have gotten that way by crushing others? Doesn’t their success prove me wrong?

Not at all. Sure, there are some people who take the exact opposite strategy. But it takes real skill and focus to succeed by being evil, and most of us just don’t have the fortitude to pull it off. For those of us with a soul and a heart, the only real choice is to succeed by helping others.

By first thinking help this person, you will change the ways that others perceive you. There is no faster or more effective way to change your interactions and relationships. You will be viewed as a positive, constructive, helpful and dependable person. People will think you are more perceptive, attentive and understanding.

That’s why this way of thinking is not altruistic; it is selfish, in the best sense of the word. The single best way to help yourself is to always be looking for ways to help other people. Sure, you’ll be making the world a better place, and in the course of your life you will help many thousands of people. But don’t do it because you ought to, or because it’s the “right” thing to do.

Think help this person because you’re selfish, and proud of it.

Graduation Wisdom for the Already Graduated

Photo May 23, 9 21 50 AM

My daughter’s pre-school graduation.

This week, I had the pleasure of watching my children graduate from their varying levels of primary school.  They are moments that bring instant pride to any parent and a few tears as you realize that your children are growing up (too fast) and you can’t do anything to stop it.  As I spoke with many friends that had children graduating high school and college, I was reminded of my own steps into adulthood and the excitement and wonder of the unknown that I felt.

Graduation is a time that is filled with hopes and dreams and potential for what the future holds.  It’s a time that the whole world is at your fingertips and you can literally step in any direction that you want……but which direction?  That’s the big question.

Fortunately, to help you decide, graduation is also an advice filled time.  Advice from parents and family.  Advice from friends and classmates.  Advice from teachers and counselors.  Advice from complete strangers.  Advice from…. [fill in the blank].  There is no shortage of advice during this time.  However, that doesn’t always help the graduate on taking their next step.

As I was reading through some articles this week, I noticed that several authors, CEOs, celebrities, and other famous folk penned “To the Class of 2013” articles.  Filled with what?  More advice.

But as I read many of these, I noticed two things.

First thing, there were several common themes that kept showing up over and over again.    What were they?  Passion.  Risk taking.  Relationships.

  • Passion – Find your passion, chase your passion, and capitalize on your passion.  The number one mention by far in the majority of articles revolved around passion.  You operate at a different level when you are passionate about what you’re doing.  You can feel it.  Others can see it.  It creates a positive impact on you and those around you.  Find passion in what you do – whatever it is.
  • Risk Taking – Stepping out there without a safety net is a terrifying thought, but with risk comes reward – the reward of personal growth.  This is why this topic had the second most mentions of the articles I read.  The authors very much encouraged their readers to step out, stretch and learn, fail forward, and experience.  Success is great, but life isn’t usually a series of successes.  Life is a combination of successes and failures.  How we learn from our failures and grow from them is what defines us – and this is what causes us to grow, evolve, and realize that we can do more than we ever dreamed.
  • Relationships – It’s all about people.  We live in a very connected society – and one that is connecting faster every day.  While we could choose to be isolationists and live alone on a desert island, the reality is that most of us rely on, work with, engage with people every day.  And these actions and interactions define us – how we communicate, how well we listen, how we are perceived, and how we invest in others.  If there is anything I’ve learned along my own journey – it’s that life is richer when shared with others.

Second thing, the advice wasn’t just for graduates – it’s for all of us.   The advice was timeless.  And you know what?  Sometimes we need a reminder to kick us in the pants and get us motivated and thinking right again. One of the worst thing that can happen when we enter the work force is to settle into a rut and stop growing.  Look back at those three themes above.  Regardless of where we are in our careers – we need to still work with passion, still take risks, and still build and grow relationships.  Is this your wake up call? 

If you’re interested in the articles follow the link here.  Of the articles however, one stuck out more than others.  And it wasn’t even an ‘article’ in the traditional sense – it was a slide presentation from Reid Hoffman – cofounder of LinkedIn.  I’ve embedded this presentation below.  In it, you’ll find that he calls out 3 secrets for highly successful graduates, which would be beneficial for you to look at – because again – back to the ‘second thing’ above – it’s for all of us.  Enjoy!

What advice do you have for the already graduated?

The 3 Secrets of Highly Successful Graduates from Reid Hoffman

How to Deliver an Awful Evaluation

Warning:  Sarcasm and Satire Ahead

For all you bosses or aspiring bosses out there, giving annual evaluations is part of our job.  However, I’m sure we each approach this task differently.

So, I’m going to help you out here.  For all of you that like the easy path, believe that “less is more” when it comes to effort, and strive to disappoint and demoralize your direct reports, you’re in luck!  Because you’re about 50 words away from 25 tips on How to Deliver an Awful Evaluation.

Let me start by saying that doing all of the below will certainly get you the “Awful” ranking you desire. However, that’s a lot of effort.   So any combination of the following points should do the trick.

Let’s get started!

  1. Show up late.  What’s 10-15 minutes anyway?  It’s an exercise in patience.
  2. Don’t prepare….at all.  That’s a lot of effort….and your time is valuable.  Spend your prep time on more important things, like micro-managing.
  3. Base the annual eval on the last few weeks’ performance.  Hey!  The past is the past.  What’s important is right now!  You didn’t have time to capture all that other stuff anyway.
  4. Surprise them!  Grade them on things you’ve never told them about or give them scores they don’t expect.   Shhhhhh….your performance is a secret!
  5. Regurgitate their self-evaluation or a previous eval.  For those consistent performers, you shouldn’t have to do more than copy and paste.
  6. Don’t provide them their eval or any info ahead of time.  Why should they get to prepare?  You didn’t.
  7. Talk about yourself and make it all about you.  ….because it is, ALL about YOU!
  8. Talk about everything BUT their eval.  We can always get to it later.
  9. Yawn.  Nothing says “I’m interested in what you’re saying” more than you showing them your tonsils.
  10. Let them starve! – Who needs meat or substance in their eval?  Why should you give them anything actionable or constructive to work on anyway?
  11. Don’t provide specific examples of their behavior (good or bad).  Details, schmeetails.
  12. Gossip!  Talking about OTHER associates/employees performance shows them how much they can trust you.
  13. Be vague and try not to be too specific about expectations.  If they were really “that good” they’d be able to read your mind.
  14. Be insincere.  Callousness, coldness, and crassness show how much you really care about their development.
  15. Multi-task.  Check and respond to all emails and texts.  Maybe play a little Angry Birds too.
  16. Don’t allow them any time to talk or talk over them.  Why should they talk anyway?  This is YOUR time!
  17. Use the time to impress YOUR boss.  Show your boss how good you are by doing all of the things on this list.  They’ll be impressed!
  18. Yell and/or raise your voice.  A little intimidation always makes things go more smoothly.
  19. Roll your eyes.  This is an easy way to let them know what you think about what they’re saying.
  20. Cut them off.  Stopping them mid-sentence keeps the eval from going over the scheduled time.
  21. Read the eval to them…verbatim.   It’s not likely they know how to read anyway.
  22. Misspell things on their eval.   Thar’s no ned 2 spund tim on spalling.  Ur beeeng ufficnt wit ur tim.
  23. Conduct the eval in a public, distracting, noisy environment.  No better place to have a private conversation!
  24. Nod off.  Catching a few Zzzzz’s is okay – we’re only rehashing the past.

And my personal favorite.

25.  Lie.  You know, the opposite of being honest.  What does truth have to do with an eval? It’s all a matter of perspective.

As I’m sure you can tell, this list is not all inclusive.  There are many more things that you can do that will derail and erode your direct report’s confidence and trust in you.

Even better, once you deliver an eval in the manner prescribed above, your reputation will quickly precede you.  This means that any current or future direct reports (and their colleagues, and their colleagues,…) will know what to expect – which (as a disclaimer) – may ultimately help you free up a lot of time on your calendar.

Now, you’re all smart people.  If you weren’t, you wouldn’t be in the position that you’re trusted with.  So, I’m sure that you’ll use the above list wisely.

What else can you think of to deliver an awful eval?

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