3 Awesome Attributes for Leaders

Happy Tuesday!  Today’s is an awesome day!  Isn’t it!?

Recently, I was talking with some colleagues about leader behaviors.  When I asked what attributes they valued the most, I found their responses intriguing.  Not surprising, but interesting.

While there are certainly many important attributes that are critical to a leader’s success, the three we pared it down to were well worthy of a mention.  A leader that does these three well will find themselves in a good place with their teams and colleagues.

What were they?

#1:  ACCESSIBILITY – People want access to their leaders.  This takes different forms depending upon the roles.  Good leaders are characterized by utilizing the “open door” mentality. This doesn’t mean that people can demand any specific time and or amount of time from their leaders, but it does mean that their leaders are available to them within reason.  It also means that team members feel comfortable knowing that their leader will be there for them when it really counts and that they will spend an appropriate amount of time addressing their needs and/or issues. 

Leader Actions:  For you leaders (again) your actions may vary by your role and circumstances, however, the key is ensuring that you set the expectations and ground rules for what accessibility looks like.  It could be, “I hold open office hours MWF from 8-10am”.  Or weekly recurring meetings with direct reports.  Or allow unscheduled in-person drive-bys.  Or quick response via email, text, IM, or whatever medium.  The key?  Make sure your people know how they can access you.

#2:  APPROACHABILITY – People want their leaders to be friendly, cordial, easy to talk to, and open to what they have to say.  This isn’t the same as accessible.  Just because you’re door’s open doesn’t mean that people will walk through.  They need to feel like it’s okay to walk through.  Unfortunately, I’ve actually heard someone say, “I’m not their friend, I’m their boss.”  Clearly this person misses the point.  It’s not so much about being BFFs as much as it is about people feeling like you’re open and engaged.  Approachability leads to greater communication, greater engagement, and greater morale.

Leader Actions:  The number one action you can take to be more approachable is to LISTEN.  Active listening tells people that you’re interested in what they have to   say.  Ask good follow up questions.  Mind your body posture and non-verbal cues – make sure they are sending the signal that you are invested in the person that is talking.  Don’t clock watch.  Be in the moment with that team member. Don’t be immediately dismissive of their ideas. Listen.  Don’t always be so serious.  Praise in public.  One of my favorite leaders always saidDon’t give some of the credit away, give it ALL away.   Smile and laugh WITH your team.

#3:  AUTHENTICTY – The most important attribute that people wanted from their leaders is for them to just be the ‘real deal’.  People have an uncanny way of seeing through facades – they may not always see it directly, but they can feel it.  They can tell when you’re not being yourself.  Even when well intentioned, not being yourself comes across as fake, disingenuous, and untrustworthy.   People want their leaders to be genuine and natural.  Trust is an earned relationship and one that works both ways.  Authenticity is a key to building a trusting relationship.

Leaders Actions:  Simply put – Be yourself.  Be real.  Be genuine.  Don’t put on fronts and facades.  Don’t make yourself out to be something you’re not.  Be a straight shooter and honest with others but always in a respectful manner.  Serve others.  Be humble.

Again, while there are many more attributes that are useful and necessary – these three felt right on spot.  And not just for formal leaders – but for the informal leaders as well.

Especially now, when the business environment is swirling with change, people need to anchor on their leaders.  And they need their leaders to be accessible, approachable, and authentic.

What leadership attributes to you see as critical?

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